Year 3 / Module 23 Professional practice and the HCI profession / Unit 5 / A proposal is a set of assumptions, and a contract makes them binding

A proposal is a set of assumptions, and a contract makes them binding

HCI3107 · Unit 5 of 10

The commercial documents of an engagement exist to make assumptions, ownership and reuse visible before the work starts, because the default legal position allocates rights differently from what a designer usually assumes.

A proposal is a set of assumptions, and a contract makes them binding

A proposal is the first commercial document of an engagement. Its job is rarely the one its format suggests. It looks like a description of activity: methods, a timetable, a price. Its real work is to make the job's assumptions visible before anyone is committed to them. A dispute later then becomes an argument about a written line, not about what each side believed it heard. The contract then turns a subset of those assumptions into obligations, allocating the assumptions, the ownership and the rights of reuse. The default legal position does not allocate them the way a designer assumes.

The law begins with the maker rather than the payer. Making an allocation explicit therefore falls on the contract. The negotiation that produces it is also a documented source of error. This fifth of ten units, after the fourth priced the work, writes those assumptions down.

A proposal writes down the assumptions the work depends on

Raiffa (1982) treats negotiation as a question of structure before tactics. His claim is that understanding how the deal is built beats assembling a repertoire of moves. A proposal exposes that structure. It states which parts of the scope are fixed and which are negotiable, what the client must supply and by when, what counts as a change, when either side may stop, and whose access needs the work must name. Stating those facts costs less than discovering them later.

The proposal is also a pricing instrument. Maister (1993) locates profitability in leverage, utilisation, billing and pricing, and the client relationship. He argues that a firm must choose a strategy rather than drift into one. A proposal that names its assumptions is therefore a legal record and a commercial plan at once.

The default position puts the rights with the maker, not the payer

The clause designers most often skim decides who owns the result. It matters because silence has a legal answer. Bently and Sherman (2014) set out the law of patents, copyright, designs and trade marks, including subsistence, ownership and infringement. The rights arise under law; the act of commissioning does not by itself move them. A client who pays for a design often believes that payment and ownership go together. The doctrinal position is that they do not, unless the contract says so.

Bently, Sherman, Gangjee and Johnson (2026) examine ownership and entitlement. They cover who counts as an inventor, joint inventorship, employee inventions, and the remedies when the wrong person has applied. Much of ownership turns on categories a commissioning contract may never mention, which is the argument for settling it in writing. Menell (2019) adds the moving background. Intellectual property in its current technological context is being revised rapidly around new technology. A designer's rights therefore depend on a landscape that has to be checked for each engagement rather than assumed.

The negotiation has a structure, and the negotiator is a source of error

The conversation that fixes scope and price has a method with evidence behind it. Fisher and Ury (1981) set out principled negotiation. It distinguishes positions from interests, separates the people from the problem, invents options before choosing, and insists on objective criteria. The best alternative to a negotiated agreement is the standard for what to accept. That distinction turns a fight over the number of research sessions into a question about the decision the client must make.

The method is necessary because the negotiator is a documented source of error. Neale and Bazerman (1992) argue that a negotiator's frame, set on gains or on losses, biases how agreements are sought and evaluated. Bazerman, Curhan, Moore and Valley (2000) gather the biases, frames and multiple-issue relationships that shape an outcome. The warning is not that the client will behave badly. It is that the professional's own reasoning moves the deal.

One preparation claim is testable. Galinsky, Maddux, Gilin and White (2008) separated perspective taking from empathy. They found that perspective taking, the cognitive act of considering the counterpart's viewpoint, increased the discovery of hidden agreements and both created and claimed more value. Empathy was less advantageous and sometimes harmful. That argues for writing down the client's interests rather than for being agreeable in the meeting.

Perspective taking, not empathy, is what found the deal

The gas station study is the one to picture. Pairs of participants played buyer and seller of a service station. The buyer's authorised ceiling sat below the seller's floor, so no price-only deal existed, but a deal did: the buyer wanted managers to run the station, and the seller needed money for a sailing trip and a job on returning. Before negotiating, half the buyers were told to imagine the seller's thoughts and half the seller's feelings. About 76 per cent of the buyers told to consider the seller's thoughts reached the integrative deal, against about 40 per cent of the control group. The buyers told to consider the seller's feelings did not match them. The setting was a classroom role-play, so the case shows the mechanism under instruction rather than in a real contract negotiation.

A deal is worth more than its price

The negotiation literature has a measure the commercial documents usually omit. Curhan, Elfenbein and Xu (2006) developed and validated a four-factor model of subjective value in negotiation. It covers feelings about the outcome, the self, the process and the relationship. They found that subjective value predicted future negotiation decisions better than the economic outcome did. A contract signed at a good price by a client who felt the process was unfair is not a success on this evidence. The next engagement is decided partly on how this one felt.

Maister (1997) reaches the same place from the practice side. Professionalism means caring about the client's interest and the quality of the work rather than maximising short-term billings, so the contract and the relationship serve one end. A document that protects the firm's position at the cost of the relationship has mispriced the engagement it was meant to secure.

Contested question: is intellectual property a kind of property, and how far can a contract move the creator's rights?

This is the sharpest disagreement behind the unit, and the literature does not settle it. One position holds that intellectual property should not be treated as ordinary property at all. Lemley (2004) argues that doing so is an economic error, because the externalities at stake are positive rather than negative, so the case for policing free riding is much weaker than courts and scholars assume. Samuelson, Benkler, Post and Davis (2000) survey the successive strengthenings of intellectual property law in the digital economy and ask what commercial imperative justifies them. On this side, an ownership clause that maximises the client's rights is a contested allocation, not neutral housekeeping.

A second position places the creator at the centre. Ginsburg (2003) argues that the figure of the author, the human creator, is central to copyright and too often forgotten. Copyright makes sense only when its role in stimulating creative actors is recognised. The maker has a claim that does not evaporate when the money changes hands. A contract transferring everything therefore transfers something the law was built to protect.

A third position refuses the argument. Bently and Sherman (2014), and the ownership chapter in their current edition (Bently, Sherman, Gangjee and Johnson, 2026), treat ownership as legal rules to be applied rather than a philosophical question to be won. The contract allocates within what the law permits, and the duty is to state the allocation explicitly.

What would settle the disagreement is evidence the literature does not contain. That evidence would be cases or studies measuring what happens to creation and to reuse when rights are allocated differently in design engagements, and at what cost. Until then the defensible move is to name the allocation, the reuse rights and the derived-work rights in the document. It is also to say that the choice between the positions is being made rather than inherited.

The three positions are argued rather than tested, and none measures what different allocations do to creation or reuse. While the dispute is open, a designer should write the allocation and the reuse rights into the document and flag the choice. The strongest objection is that drafting cannot outrun the law, because a term that contradicts what the statute permits is unenforceable however carefully it is written.

Where the argument is heading

The direction of travel is towards contracts that name rights explicitly because the background law no longer supplies a safe default. Thaler v Comptroller-General of Patents (2023) shows the category being tested: the Supreme Court held that an inventor under the Patents Act 1977 must be a natural person, so owning the machine that generated an invention gives no right to the patent. Bently, Sherman, Gangjee and Johnson (2026) keep returning to ownership as a live question. Curhan, Elfenbein and Xu (2006) give the commercial reason to care: the relationship decides the next engagement as much as the price decides this one. The professional form that follows names the assumptions, the owner of each decision and the reuse rights.

The sources this unit rests on

  • Bazerman, M. H., Curhan, J. R., Moore, D. A. and Valley, K. L. (2000). Negotiation. Annual Review of Psychology. doi:10.1146/annurev.psych.51.1.279 Stock-take of negotiation research covering biases, frames and multiple-issue relationships. It sets the evidence against the practitioner canon, treating the professional's own reasoning as a source of error.
  • Bently, L. and Sherman, B. (2014). Intellectual Property Law. Oxford University Press. doi:10.1093/he/9780199645558.001.0001 Standard doctrinal textbook on patents, copyright, designs and trade marks, including subsistence, ownership and infringement. Establishes that rights arise under law rather than from commissioning, the default the ownership clause exists to alter.
  • Bently, L., Sherman, B., Gangjee, D. and Johnson, P. (2026). Ownership. Intellectual Property Law. doi:10.1093/he/9780198949695.003.0022 Ownership chapter of the current edition, covering inventorship, joint inventorship, employee inventions and remedies when the wrong person has applied. Shows how much of ownership turns on categories a commissioning contract may never mention.
  • Copyright, Designs and Patents Act 1988, s.11. London: The National Archives. https://www.legislation.gov.uk/ukpga/1988/48/section/11 The author of a work is the first owner of any copyright in it, and an employer is the first owner where an employee makes the work in the course of employment. The primary rule behind the claim that commissioning does not move rights. One jurisdiction, and it settles ownership rather than licensing.
  • Curhan, J. R., Elfenbein, H. A. and Xu, H. (2006). What do people value when they negotiate? Mapping the domain of subjective value in negotiation. Journal of Personality and Social Psychology. doi:10.1037/0022-3514.91.3.493 Developed and validated a four-factor model of subjective value covering the outcome, the self, the process and the relationship. Subjective value predicted future decisions better than the economic outcome.
  • Fisher, R. and Ury, W. (1981). Getting to Yes: Negotiating Agreement Without Giving In. Boston: Houghton Mifflin. https://archive.org/details/gettingtoyesnego0000fish Principled negotiation: distinguish positions from interests, invent options and insist on objective criteria, with the best alternative to a negotiated agreement as the test. Supplies the method for the conversation that fixes scope and price.
  • Galinsky, A. D., Maddux, W. W., Gilin, D. and White, J. B. (2008). Why It Pays to Get Inside the Head of Your Opponent. Psychological Science. doi:10.1111/j.1467-9280.2008.02096.x Separated perspective taking from empathy across three studies. Perspective taking increased the discovery of hidden agreements and created and claimed more value, while empathy was less advantageous.
  • Ginsburg, J. C. (2003). The Concept of Authorship in Comparative Copyright Law. doi:10.2139/ssrn.368481 Argues that the figure of the author, the human creator, is central to copyright and too often forgotten, so copyright makes sense only when its role in stimulating creative actors is recognised. The creator's claim does not vanish when the contract is signed.
  • Lemley, M. A. (2004). Property, Intellectual Property, and Free Riding. doi:10.2139/ssrn.582602 Argues that treating intellectual property as ordinary property is an economic error because the externalities at stake are positive rather than negative, so the case for policing free riding is weak. The counterweight to owning everything a contract touches.
  • Maister, D. H. (1993). Managing the Professional Service Firm. New York: Free Press. https://archive.org/details/managingprofessi0000mais Sets out the economics of professional service firms, locating profitability in leverage, utilisation, billing and pricing, and the client relationship, and argues that a firm must choose a strategy rather than drift.
  • Maister, D. H. (1997). True Professionalism: The Courage to Care About Your People, Your Clients, and Your Career. New York: Free Press. https://archive.org/details/trueprofessional0000mais_v7s2 Argues that professionalism means caring about the client's interest and the quality of the work rather than maximising short-term billings. The practice-side counterpart to the commercial texts.
  • Menell, P. S. (2019). Intellectual Property in the New Technological Age: 2019, Chapters 1 and 2. SSRN Electronic Journal. doi:10.2139/ssrn.3415161 Surveys intellectual property in its current technological context, covering trade secrets, patents and copyright, and shows how rapidly the law is being revised.
  • Neale, M. A. and Bazerman, M. H. (1992). Negotiating rationally: the power and impact of the negotiator's frame. Academy of Management Executive. doi:10.5465/ame.1992.4274183 Argues that a negotiator's frame, set on gains or on losses, biases how agreements are sought and evaluated and leads the negotiator away from their own interests, and that recognising the frame improves agreements.
  • Raiffa, H. (1982). The Art and Science of Negotiation. Cambridge, MA: Harvard University Press. https://archive.org/details/artscienceofne00raif Analyses negotiation with formal and empirical tools across two-party and multi-party cases, covering concessions, risk sharing, mediation and fair division. A negotiator is better served by understanding the structure of the deal than by tactics.
  • Samuelson, P., Benkler, Y., Post, D. and Davis, R. (2000). Intellectual Property and the Digital Economy. Proceedings of the tenth conference on Computers, freedom and privacy: challenging the assumptions. doi:10.1145/332186.545195 Surveys successive strengthenings of intellectual property law, contract and technical protection in the digital economy, including database protection, licensing and business method patents.
  • Thaler v Comptroller-General of Patents, Designs and Trade Marks [2023] UKSC 49. https://caselaw.nationalarchives.gov.uk/uksc/2023/49 Holds unanimously that an inventor under the Patents Act 1977 must be a natural person, and that owning the machine which generated an invention gives no right to the patent. Settles inventorship, leaving machine-generated output's patentability open.

Check your understanding & apply it · 4 questions, 1 essay

1A client pays for a design and assumes the copyright came with the payment. The contract is silent on ownership. Which option states the default and what follows for the designer?
2Before a contract negotiation a designer is told to imagine what the client is feeling rather than what the client is thinking. Which option states what the unit's evidence predicts?
3A client signs at a favourable price but leaves the process feeling that it was unfair. The firm counts the engagement a success. Which option states what the unit's evidence says?
4A client's contract assigns every right the client asks for. A designer objects on principle and cites one of the unit's positions. Which option states the positions and what the unit says the designer should do while the dispute is open?
5Essay A small in-house design team has been asked by its legal department to sign a large client's standard contract for a six-month service redesign. The contract is silent on ownership of the design files and on whether the team may show the work in its portfolio or reuse the interaction patterns in later projects. The team lead asks you to write the note that goes back before signing. Using this unit's argument, state what the commercial documents are for, name the default legal position and why silence is not neutral, set out the specific allocation you would ask for and why, explain how you would raise it with the client and what the negotiation literature predicts about that conversation, and say what you would record so that the next engagement is better. Name the studies you rely on at each step and explain what could still go wrong.